Shipping policy

Last Updated: July 23, 2026

Shipping Information

Thank you for shopping with Thrift Culture.

Thrift Culture is a Netherlands-based online store specializing in carefully selected second-hand and vintage branded clothing. We aim to process and ship your order as quickly and safely as possible.

Order Processing Time

Orders are normally processed within:

3 business day or sooner

after successful payment confirmation.

Orders placed during weekends, public holidays, sales periods, or high-demand periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Shipping Destinations

Thrift Culture currently ships to:

The Netherlands;
Countries within the European Union.

At this time, we do not ship outside the European Union unless specifically agreed otherwise.

Shipping Carriers

Orders are shipped using reliable delivery partners, including:

PostNL;
DHL.

The available shipping method and costs will be shown during checkout before payment is completed.

Shipping Costs

Shipping costs are calculated based on:

destination country;
package size and weight;
available shipping method.

The total shipping cost will always be displayed during checkout before you complete your purchase.

Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and carrier.

Typical delivery times:

The Netherlands:
Approximately 1–3 business days after shipment.

European Union:
Approximately 3–10 business days after shipment.

Please note that these timeframes are estimates and are not guaranteed delivery dates.

Delays may occur due to circumstances outside our reasonable control, including:

carrier delays;
public holidays;
customs procedures;
incorrect address information;
extreme weather conditions.

Tracking Information

Where available, tracking information will be provided by email after your order has been dispatched.

Customers are responsible for providing accurate delivery information during checkout.

Incorrect Address Information

Please carefully check your shipping information before completing your order.

If an order cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping costs for resending the package may be charged to the customer.

Delayed or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email:

info@thriftculture.eu

We will assist you in investigating the shipment with the relevant carrier.

Please note that delivery investigations may require information from the customer, including confirmation of address details.

Damaged Packages

If your package arrives damaged, please contact Thrift Culture as soon as possible after delivery.

Please provide:

your order number;
photographs of the damaged package;
photographs of the damaged product.

We will review the situation and work toward an appropriate solution.

Responsibility After Delivery

For consumers within the European Union, responsibility for the product transfers to the customer once the product has been received.

If the customer independently chooses a carrier that was not offered by Thrift Culture, the risk may transfer when the product is handed over to that carrier, as permitted by applicable law.