FREQUENTLY ASKED QUESTIONS
Find answers to our most common questions about shipping, returns, and orders below.
Where do you ship to and what are the delivery times?
We currently ship to the Netherlands and countries within the European Union. Delivery times for the Netherlands are approximately 1-3 business days, and 3-10 business days for the rest of the EU. All orders are processed within 3 business days or sooner.
Who are your shipping carriers?
Orders are shipped using reliable delivery partners, including PostNL and DHL. Tracking information will be provided by email after your order has been dispatched.
Can I return my item?
Yes, we have a 14-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at
info@thriftculture.eu to start your return.
Are there any items that cannot be returned?
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
How do refunds work?
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us.
What if my item arrives damaged or is incorrect?
Please inspect your order upon reception and contact us immediately with your order number and photographs of the damaged product/package. We will evaluate the issue and make it right.
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